NICE CXone 3. This privacy notice covers the processing by Talkdesk of personal data both as data controller and as data processor. May 03, 2023 10:54. . Now that we’ve given you a quick glimpse into the plans available from each provider, let’s take a look at a feature-by-feature comparison between the two. Awards program recognizes customers using Talkdesk technology to modernize the customer experience and improve business outcomes. eGain Knowledge Hub guides agents on Talkdesk Cloud to fast, accurate answers and through. Integrate your cloud contact center with CRM and Helpdesk platforms. The seamless TalkDesk integration offers a simple way of launching CrankWheel right from Talkdesk, and one click to call your Instant Demos prospects using Talkdesk. Auto-Dialer. At Talkdesk, we believe in simplifying communication. Talkdesk Regional Cloud. - HIPAA, SOC II, PCI, GDPR compliant platform - High Availability Infrastructure that runs 24/7 - Efficient load balancing across thousands of concurrent callsProducts. The potential challenges you might face and how to overcome them. Understand how Talkdesk Customer Care consistently achieves high feedback scores by providing quick and efficient incident management and ticket resolutions delivered with empathy and transparency. The Desktop version is the Talkdesk. $89. Talkdesk’s average MOS score is 4. Force improves outcomes by streamlining and connecting physicians, care teams, and patients. The seamless TalkDesk integration offers a simple way of launching CrankWheel right from Talkdesk, and one click to call your Instant Demos prospects using Talkdesk. Segmenting emails, prioritizing tasks, and adding internal notes while managing cases from a single interface have enabled our agents to respond quickly to customer inquiries and provide more personalized support. Deeper integration helps enterprises break down collaboration silos and make customer experiences even better. We believe modern customer service is the edge your business needs. Easily find and utilize the information you need instantly in our self-service, online support resources. A modern cloud contact center platform. Freshdesk: Suitable for small businesses looking for a budget-friendly contact center solution. Talkdesk Identity Voice Authentication Compliance FAQ Last Updated May 05, 2023 10:34 In the Talkdesk Identity™ app, Voice authentication keeps you in compliance with. 2 If Customer is subject to HIPAA, Customer and Talkdesk shall enter into a business associate agreement (the “BAA”) before Customer transfers any electronic personal health information (as defined by HIPAA) to Talkdesk, and such BAA shall be deemed to be incorporated into this Agreement by reference. Talkdesk is a global customer experience leader for customer-obsessed companies. Additionally, an action and automation will be created, with the a contact is updated Talkdesk trigger being linked to the previous action. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. HIPAA mandates that covered entities (healthcare providers, health. Smart Scripts are designed to enhance. Ai-powered call & voicemail transcriptions. Years in Business: 14. Good solution for businesses relying on a call queue system. Most importantly, Talkdesk’sJuly 18, 2023 - Talkdesk Healthcare Experience Cloud for Providers. November 09, 2023 09:10. New: "Patient Referral Information" feature: This new feature has been designed to enhance agents' efficiency and improve the patient experience. The Workspace Desktop App allows you to run Talkdesk Workspace™ locally on your desktop, separately from your web browser. With generative AI, it. Updated 06/16/2023. Your way. Embedded in Talkdesk Workspace™, eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server based technologies. . Agents can also click-to-call within Epic for more efficient. Having an analysis based on Contacts provides more detail thanks to the new measures and dimensions, providing more flexible and powerful data exploration. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost. Talkdesk implementation and expert services and certified implementation partners—such as Accenture and BridgepointeCX—enable the people, processes, and. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital. BBB File Opened: 9/3/2012. HIPAA data storage — Ensure data security with HIPAA-compliant cloud environments and standard encryption protocol. Integrated with Talkdesk. Release Notes | Talkdesk Admin. Release Notes & Announcements. SAN FRANCISCO – Nov. Proactive. Talkdesk Admin is where Administrators can configure account-wide settings. Talkdesk Cloud Contact Center + AVOXI Voice Service Easily connect AVOXI’s inventory of hard-to-get numbers and least cost routing directly into your Talkdesk cloud contact center. . 0. Cut agent training time by up to 50%. Users of Talkdesk’s cloud call center software can now add business text messaging to their Talkdesk account with Textline's AppConnect app. On Thursday, September 7th, 2023, we will release a new version of Talkdesk Quality Management, with the following new feature: New: Reassign Evaluation: Ownership of the evaluation will be shifted to the recipient of the reassignment. 3. How Talkdesk can support you. The Scott’s Company: 333% improvement in call AVHT. Based on 719 Talkdesk reviews and verified by the G2 Product R&D team. In the App Launcher select Talkdesk. SAN FRANCISCO – April 26, 2021 – Talkdesk®, Inc. Effortless evaluations and actionable feedback. Our global cloud infrastructure offers regional deployment options so you can choose the geographic location where your contact center data is stored and. The company has raised $230 million and is now valued at more than $10 billion, placing it among the most highly valued private companies in the SaaS or enterprise. 93% (Based on 107 reviews) Auditing: Perform ad-hoc or ongoing IT audits at different levels of the company. Five9 vs Talkdesk: A Quick Overview. Tap on "Install" and open the app. Data insights lead to better outcomes. Enter the device's IP address into your preferred web browser. Talkdesk Phone is a business phone system natively built on a leading cloud. Hi [name]. , the leading cloud contact center for innovative enterprises, today announced a deeper integration with Zoom Video Communications, Inc. Then, log in by filling your account name [2] and afterwards using your Talkdesk credentials. Glovo: 15% reduction in AVHT for inbound calls. HIPAA and PCI-DSS “A major issue for enterprise customers is the siloed nature of legacy and first-generation cloud contact center systems. Regarding data freshness, the User Status Report used to have a data refresh of one hour. ). Optimizing customer care experience year-round with Talkdesk technology. Experience Talkdesk products for yourself with a quick, self-guided demo. Enable the initial screen and add the fields that will be collecting the context you need. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. As businesses worldwide navigate the pandemic and adapt to the “new normal”, Talkdesk ensures that all security measures are in place. The only business texting solution that is truly HIPAA compliant. The data dictionary provides details about every data attribute and metric available in Talkdesk, so you can determine the definition, its calculation if applicable, and details about where to find and how to use it. * Language supported by Auto-Detection feature in Customer Experience Analytics (CXA). Except as expressly provided in any written license agreement from Talkdesk, the furnishing of this documentation does not give you any license to these patents, trademarks copyrights, or. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. Talkdesk Phone: Overview and Enablement. October 25, 2022. 1. Is safe and effective. Enter the admin login credentials. 0. The Talkdesk for Slack integration creates a seamless link between your internal and external communications by providing greater visibility into day-to-day call center operations, while also empowering agents and supervisors to seek and offer assistance. Customer service is the support you offer your customers—in every presential or remote contact—making phone calls an essential part of every business. While president and COO of Duo Security, he helped secure a $2. eGain Knowledge Hub guides agents on Talkdesk Cloud to fast, accurate answers and through processes, boosting CX and operational metrics. Talkdesk started as a Hackathon win and within 10 years has scaled to 2,000 employees in 19 countries (and counting), have ~$500 million in funding and a valuation of $10 billion with our Series D. The Desktop version supports all features of the browser version and also provides extra ones described below in this article. Company Size: 500M - 1B USD. , the cloud contact center for innovative enterprises, today announced $143 million in Series C funding from a combination of new and existing investors. Talkdesk boasts 1,800 companies. Check extra steps in case you need help. Some features currently available in CX Agent are not supported by Talkdesk Phone. TalkDesk is recommended for large. Sign up for our SMS affiliate program and receive your unique link to share with your community. Binghamton University (NY State Government) Oct 1995 - Jul 20026 years 10 months. Messaging cost and industry fees are not included. Many vendors claim to be complaint, however that is. SAN FRANCISCO – July 23, 2020 – Talkdesk®, Inc. Talkdesk is a contact center as a service (CCaaS) software solution that allows businesses to answer customer queries in various channels, namely, phone, email, SMS, and social media. Talkdesk has participated in eight rounds of venture capital fundraising. Customer satisfaction surveys are a proven way to understand customer loyalty with one ultimate question. With a trScore of 8. After confirming the Account name, you will be asked to insert your email and password in order to log in. to deliver enhanced customer experiences for contact centers. Talkdesk is a call center software primarily focused on improving the overall customer experience with its Omnichannel Engagement Suite for voice calling, website chat, email, SMS, and social media. This is the first of a two. The Talkdesk CX Cloud platform comes with 60+ contact software integrations out of the box, and they can be connected to our customer support software within minutes. Partners & Affiliates. Plus, over 7 languages are supported natively in the Agent Workspace with the ability to quickly add a new language. 1 - Out-of-the-box Integration - CRM/external app integrations that Talkdesk offers for you to configure (Zendesk, Zoho, Pipedrive, etc. Only evaluations in the above-mentioned statuses can be reassigned. When a call ends, populate your CRM with the recording and data. The Outbound Dialer is a next-generation Predictive Dialing tool for highly efficient and compliant customer outreach. , the cloud contact center for innovative enterprises, today announced Boost for Business Continuity, three months of free access to Talkdesk Boost, to help. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Great benefits from faster resolution and better CX. Effective June 21, 2021, Talkdesk Classic Inbound Routing will no longer be available for sale for new customers. Best Talkdesk Alternatives. Reviewer Function: IT. , a global cloud contact center leader for enterprises of all sizes, announced today that Graham Smith has joined the company’s Board of Directors. Dialpad Contact Center: Top Talkdesk alternative with an AI-powered omnichannel contact center platform. 12. Modern customer service. Thailand: 1800 011 013. September 28,. HIPAA Journal. Live video interactions with a click of a button. Jan 19, 2021. AI Fuels CX Success: New Research Reveals Banks and Credit Unions That Have Made Progress in Using AI are Two Times as Likely to Deliver Superior CX. Easily add a new communication channel. Shift: 40% increase of NPS. Access Controls/Permissions. Discover new virtual functionality and state-of-the-art reporting and management that is not available with a traditional phone system. We're Hiring! Sign up for a free 14-day trial today. 3 - Prepare a document with the requested information on the Configuring a Talkdesk Integration section. The Extend model integrates with the Teams client using the Teams client platform, Teams Graph APIs and Cloud Communications API in Microsoft Graph. Salesforce Service Cloud 2. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Talkdesk prioritizes the monitoring and training of support agents in busy contact centers. Version 1. Talkdesk® is a global AI-powered cloud contact center leader for enterprises of all sizes. Our mission. . , the cloud contact center for innovative enterprises, today announced a leader in the healthcare industry chose Talkdesk to support its customer service operations. True co-browsing software for digital customer service. The Talkdesk technology is certified with SOC2 Type II regulations, and it’s GDPR compliant. Which countries are supported,. Gartner performed a rigorous evaluation of 13 global contact center vendors for. Benefits. Usage-Manage API - retrieves information about an account's wallet and bucket configurations. Security Best Practices for Remote Contact Centers. Read more. Standard. , the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Healthcare Experience Cloud, the industry’s first enterprise-grade contact center product built for healthcare. Choosing the wrong text messaging platform in healthcare can be detrimental. Automated call recording is a must. Gain insight into Talkdesk’s product roadmap to plan for the future. , the cloud contact center for innovative enterprises, today launched Talkdesk AI TrainerTM, the first human-in the-loop (HITL) tool for contact centers. Force Therapeutics’ mission is to provide patients with access to high quality, clinically validated remote care. As the industry leader in security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to securely transition data and safeguard. As the first CCaaS. Talkdesk is a cloud-based contact center software platform that provides businesses with tools to manage and optimize their customer interactions across various channels such as voice, email, chat, social. Leverage Talkdesk flexible cloud deployment solutions to store and process your data in a specifi. The key components of HIPAA are: Protected Health Information (PHI): This refers to any information about health status, provision of health care, or payment for. Documentation on how to configure and leverage Talkdesk Cases™, a Talkdesk Digital Engagement™ sub-product. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better. Solve customer or agent questions with precise answers. SAN FRANCISCO – April 13, 2021 – Talkdesk®, Inc. December 6, 2022. m. Talkdesk solved this problem with out of the box integrations and APIs across every aspect of the platform. CCaaS, powered by Talkdesk, supports 31+ local languages and accents via AI and automation. Use one of these text message templates to confirm upcoming appointments with patients. These will help your medical practice know your text reminder was read. This section of Talkdesk displays real-time metrics for all live calls, agent statuses and call queues. Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. When accessing a recording through the Talkdesk application or third-party Customer Relationship Management (CRM), Talkdesk will create a signed Uniform Resource Locator (URL) for the recording file. The first contact center solution purpose-built for the healthcare industry wins recognition for helping reimagine the patient experience. On Thursday, September 21st, 2023, Talkdesk is releasing a new version of AI Trainer™: This feature is only available in Preview mode in the US and EU regions. With comprehensive banking-specific capabilities in place, agents are equipped with the tools they need to handle requests, providing personalized and targeted services for banking. 3. HIPAA, and state-specific rules. Generative AI will help healthcare call centers turn agents into experts faster. DOWNLOAD DATASHEET. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Mar 23, 2021. Live video interactions with a click of a button. Talkdesk Celebrates Financial Services Momentum, Powers Exceptional Customer Experiences for New Banking and Credit Union Customers. Basic features. Creating a Connection with Talkdesk Connections. As COO of Zscaler, he led the organization toward a dramatic expansion of employees and revenue, culminating in an industry-leading IPO and a. Talkdesk Quality Management helps you evaluate agent interactions, identify areas of. An innovative team that is eager to add platform capabilities but consider tackling in new, potentially. 97. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Butler will oversee global efforts to attract, retain, and develop a courageous, innovative. This cloud-based call center integrates with Zendesk support. /monthly. September 15, 2023 13:10. Talkdesk Builder™ offers a full range of contact center development tools, including APIs, and low-code and no-code interfaces, for unlimited and accelerated contact center customization across automations, interfaces, routing, reporting, and integrations. Talkdesk is intuitive, easy-to-deploy cloud-based call center software with advanced features and comprehensive real-time reporting designed to help businesses make stronger connections with their customers. The U. Talkdesk provides a better way to trust with more than 30 security certifications (including. This post is the second in a four-part series outlining Talkdesk’s. Talkdesk Virtual Agent Voice, which uses speech recognition technology and conversational AI to provide automated voice responses to customer inquiries. As the industry leader in security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to securely transition data and safeguard. ★ Talkdesk Connections. Full Time Equivalent. Talkdesk is designed for a simple and seamless experience—from initial deployment to day-to-day operations and beyond. A case form in Talkdesk Cases™ contains a group of preconfigured case fields to help Agents collect case information when handling requests. View all Integrations. , the global customer experience leader for customer-obsessed companies, today announced its integration with Epic EHR and the availability of Talkdesk CX Cloud in App Orchard, giving healthcare organizations a better way to provide patients with seamless, personalized service. In. Here is a brief summary of what it means for ServiceDesk Plus to be HIPAA-compliant. Cases is a natively built and fully-integrated omnichannel ticketing system that allows Administrators and Agents to handle customer issues that require efficient follow-ups. No credit card required. Learn More. Binghamton, NY. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales. To know more about sending and/or receiving attachments, as well as their formats and accepted sizes, please read this section. Talkdesk has a knowledge base for more information on a number of topics. CCaaS (Contact Center as a Service) connects customer service and sales representatives. Developer of cloud-based call center software designed to help growing businesses improve customer satisfaction while reducing costs. 1. The Talkdesk Community is a space to be heard, inspired, and empowered to deliver exceptional CX. Empower agents with a 360-degree customer view, more personalized conversations and improved conversion and first-contact resolution rates. Talkdesk. 2 If Customer is subject to HIPAA, Customer and Talkdesk shall enter into a business associate agreement (the “BAA”) before Customer transfers any electronic personal. This means giving teams, and partners a brilliantly simple phone system with unparalleled experience to grow together. We make it straightforward to build secure and easy-to-manage enterprise-wide payment environments. Talkdesk Features. It’s also fully secure and compliant with HIPAA and. To comply with restrictions on data locality driven by privacy-related legislation imposed in several countries. Contact center platforms already transcribe and record calls and chats live and can spot keywords that relate to articles in an organization’s knowledge base. Talkdesk provides artificial intelligence (AI) based cloud call center platform. 200 Burnside Rd E, Victoria, BC V9A 1A3. Product Description. Customer Feedback Management (CFM) API - allows you to add feedback survey data to a Talkdesk instance. Amazon-based custom storage solution. Click on External sources[2]. 16, 2022–Talkdesk®, Inc. library. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. Aircall: Best for companies wanting to extend their contact center’s functionalities. At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. Automated discovery of actionable insights to deliver a frictionless customer journey. Implement industry best practices for security, privacy, and business continuity. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Talkdesk CX Cloud is recognized as a leader, owing to our emphasis on placing our customers first. Their contact center solution provides a way for businesses and customers to engage with one another. Voicemail is available in dial-in IVR format only. Go to “Admin” > “Channels” > “Chat” > “Touchpoint”, open the “Appearance” tab, and click the button. Talkdesk is a remote-first workforce and my team was located across the United States. All plans are Never Over Limits™ as they include a 30-day grace period once you start exceeding limits. ) Talkdesk also offers two-factor. Talkdesk again leads G2 Spring 2021 with highest G2 Scores, more reports than any other CCaaS provider. Technology evolves and so do we, and. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on. "Coming together is a. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by. Mert Palazoğlu. On Thursday, July 13th, 2023, we will release a new progressive rollout for Talkdesk Live™: Live Agents List: Now, digital contacts will be available with this widget. As the first CCaaS. ET. Features. Great customer success management 3. Talkdesk named a Leader in the Gartner® Magic Quadrant™ for CCaaS. 2. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. In this tab, Administrators can specify unique Talkdesk settings for each role and assign agents to specific roles. As the first CCaaS. eGain Knowledge Hub guides agents on Talkdesk Cloud to fast, accurate answers and through. As we talk to customers about what they want from a community, we’ve identified four areas where customers can benefit from membership: Innovation and ideation. 4. 3 2022, Published 1:24 p. Talkdesk Digital Engagement: You need to have at least one SMS channel fully configured. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. 1. Over the last year, the industry saw Zoom hit the. Automated workflows reduce after-call work, enabling your agents to quickly return to fielding calls. Genesys Cloud CX 4. It is great for advanced call routing, omnichannel customer journeys, and optimizing CX for virtual teams. They have help on how to use and configure their product, instructions for setting up integrations and billing FAQs. HIPAA BAA-ready Strategic Advisory Board Trusted global leader Leader in Gartner CCaaS MQ Leader in Forrester Wave for CCaaS Leader in Ventana Value Index Frost Radar Innovation Leader G2 Crowd Winter 2020 Leader 2020 Forbes Cloud 100 (#53) Talkdesk is a contact center leader for patient and member-centric organizations. Based on 107 Talkdesk reviews. Talkdesk Connections. Talkdesk is committed to serving our global customer base by investing in self-service resources that empower our customers and partners to find answers at their fingertips. Custom Reporting with Live & Explore. Both UCaaS and CCaaS are cloud-based platforms that integrate communication tools, but they serve two different purposes. 2. Talkdesk Workspace Desktop app allows you to use Talkdesk CX Cloud as stand-alone software, eliminating the need for multiple browser tabs and promoting overall productivity. Information Security Protect customer data with contact center security By Jennifer Bonacci August 11, 2022 0 min read BACK TO BLOG With an increase in cyber-attacks and a lack of cybersecurity. We offer a variety of plans packed with features that help meet your security needs. Talkdesk automation-first solutions leverage AI to optimize your most critical customer service processes. Talkdesk follows industry best practices for security, availability, processing integrity, and confidentiality. Hi [name]. Last Updated July 05, 2023 10:00. To access omnichannel support, businesses must choose higher-tier plans. Talkdesk prioritizes the monitoring and training of support agents in busy contact centers. Multiple departments. Customers want to be able to trust the companies they do business with, and a recording that isn’t disclosed can make many people feel uneasy. Talkdesk applies the most rigorous safeguards. September 7, 2022. The Top Call Compliance Software Solutions include: 8x8 Alvaria Cloud Cisco Webex Contact Center Five9 Intelligent Cloud Contact Center Genesys Cloud CX NICE CXone Talkdesk. SAN FRANCISCO–Feb. The move comes months after a Series D. Supervisors can see it and the agent doesn’t see it at all. At Talkdesk, we’ve remained at the forefront of this revolution by offering customer service software solutions to meet the needs of any organization. This has been improved in the Explore API: data is refreshed every minute. Talkdesk’s Contacts data model is a new data paradigm where the analysis focuses on Contacts, instead of Calls/Interactions. The Talkdesk open and extensible platform quickly connects to other systems for a unified tech stack. Install. 00/user per month. Click on the name of the specific role for which you want to add the Monitor permission. blog. We want to end bad customer service by empowering enterprises with a modern AI-powered contact center platform to improve customer experiences, increase efficiency, and grow revenue. An SMS gateway is an enabling technology that allows a software application or computer to send text messages to mobile phones. Agents have access to customer history, automatic generation of tickets, and call recording. . Zendesk. Data Dictionary has a. Talkdesk CX Cloud and Industry Experience Clouds help enterprises. For more information, please visit our Talkdesk Explore documentation. You can then use this information to identify the user and make authorized requests on their behalf to the external service. At Opentalk , Talkdesk 's customer and partner conference hosted in San Francisco this week, I sat down with CEO Tiago Paiva for a wide-ranging interview, discussing topics including the. Security and Compliance Standards: FedRAMP, HIPAA, HITECH, FINRA, GDPR, PCI (credit card protection), password-protected recordings, end-to-end encryption, 24/7 network monitoring, access control;. 5 million from its investors. Four authentication types can be used for an integration: none: if no authentication information is necessary. HIPAA compliance secures ePHI for patients, payers, and providers. View All Integrations. Agents can also click-to-call within Epic for more efficient. By accessing the Talkdesk APIs you are able to integrate with the Talkdesk systems and get data.